🔒 Privacy Policy

list_alt 1. Personal information we collect

The service may collect the following information.

• When you contact Support: email, inquiry content, (if needed) order number, payment provider details, attachments/screenshots (if you submit them)
• When you use PRO Claim: email, order number (needed for payment verification and access issuance)
• Access logs (automatic): IP address (may be partially masked), browser/device information, request time, error logs (for security and operations)

track_changes 2. Purposes of use

• Issuing and verifying PRO access (Claim/token) and confirming payment
• Handling customer support (Support) and responding to inquiries
• Preventing misuse, security, and service stability (e.g. rate limiting, error analysis)

schedule 3. Retention period

We retain personal information for the minimum period necessary to fulfill the purpose, and may delete or anonymize it after that within a reasonable scope.

• Support inquiries: minimum period needed after resolution and for dispute/accounting purposes
• Claim/token: period needed to provide access and prevent misuse (e.g. token expiry/verification)
• Where the law requires retention, we follow the statutory period.

share 4. Third parties and processors

The following third-party services may be involved in operating the service.

• Payment processing: a third-party payment provider on a Merchant of Record basis (the party shown on the checkout screen)
• Hosting/transmission: Cloudflare (site hosting, security, logs/cache, etc.)

Payment details entered at checkout (such as card data) are processed directly by the payment provider; the service does not store that sensitive payment information.

person 5. Your rights

You may request access, correction, or deletion of personal information via Support. Some requests may be limited for security, fraud prevention, or legal obligations.

• Support: /en/support/contact.html

security 6. Safeguards

• Collect only what is necessary
• Access controls and operational logging
• No storage of raw tokens (e.g. hashed storage)
• Limits to prevent abnormal access or abuse (e.g. rate limiting)

cookie 7. Cookies and tracking

The service may use minimal technical identifiers (cookies, local storage, etc.) for essential functionality and security. If we use advertising-related tracking, we will update this policy.

update 8. Changes to this policy

This policy may be updated for operations, legal, or policy reasons. When it changes, we will show the update date on this page.

mail_outline 9. Contact

For privacy-related inquiries, please use Support.

• Support: /en/support/contact.html

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